The Novo app

Your client just bound their policy. Setting up the app is what turns it on, and it goes smoothly when they know what is coming.

They log in with the phone number on the policy, and a code arrives by text. As long as that is their mobile, they are in within seconds. The app then sets the expectation in three cards: Novo measures their trips from the phone, their driving shapes the price, and they start with a good driver discount already in place.

1. 1Permissions: location first, then Bluetooth, then notifications for policy and billing.
2. 2Driver accounts: every driver on the policy sets up their own, not just whoever paid.
3. 3Vehicles: each car is paired by its Bluetooth name.

Their safety score starts once all three are done.

Location is the permission worth explaining. It is how Novo knows a trip happened at all. No location, nothing to measure, and no discount to earn. Always Allow is the setting to reach for: it lets trips record without them opening the app, which keeps their price accurate and gives them the best chance of a discount at renewal.

Bluetooth comes next. That is how Novo knows it is their car being driven, and not a trip they took as a passenger. Notifications come last, for policy and billing.

On the cars, Novo finds each vehicle's Bluetooth name on its own, so most of the time your client just confirms what it found. If it cannot, they finish that one at the car.

Every driver on the policy gets their own invite, and the goal is to have everyone done before the policy starts.

Once the cars are paired, the account is active. Your client will still see a banner saying some features are off until the policy starts. That is expected, so say so up front.

See how the Safety Score works